There are many ways to keep your client happy – great customer service, using high quality products, and being knowledgeable and approachable. However, I believe lash retention is the most important factor in keeping your client happy, and coming back time and time again.
When we talk about lash retention, the first thing in your mind might be adhesive! Of course, using a good quality adhesive is important – but there are other factors too, such as using the right adhesive for the conditions, using it properly, and preparing the lashes correctly.
Different adhesives work in different humilities and temperatures
The LashGame Expert Glue works best between 40-55% room humidity, 20-24 degrees (most glues work well within this range) though we find you can even use it at 60% humidity and it will be fine, though will set a little faster. If you’re a beginner and slower with your placement, it might set too fast for your speed when it’s humid.
Lady Black is better for more humid conditions, up to 70% humidity. It is slightly slower setting than the Expert Glue, so you can place lashes a little more slowly if you need to.
The Volume Glue is optimum around 30-55% room humidity, 19-22 degrees! It can perform well in the winter months where the air is dryer. It sets very, very quickly (probably too quickly for most lash stylists) when it’s extremely humid.
For all glues, the ideal temperate is 20 – 24 degrees. Below 19 and above 26 they will not work as well as they should. Controlling the temperature is more important than controlling the humidity. Personally, I can work very well in most humidity levels, but as I am a fast lash stylist, when it’s too cool, I struggle. So make sure you keep the temperature at the right level!
Using right amount of adhesive
Using too much glue can create thick bases, and cause bad isolation, which is more than one natural lash stuck together. On the other hand, not using not enough glue or glue that’s been badly placed will cause the extension to pop off easily when brushing through the lashes.
So how can you know whether you use right amount of adhesive or not?
When you dip the extension in adhesive, you will see a tiny bead at the bottom of the extension but a tiny bead should be coated over 2-3mm (classic) and 1-1.5mm (volume) at the base of the extension. So after placement of extension, the bead should be gone, but if you still see the bead on the extension that means you have too much glue! Also make sure you don’t dab or wipe the excess glue on glue stone or eye pad before the placement because it causes the glue to start curing already, and it won’t bond as strongly, causing poor retention.
It doesn’t matter whether you isolate with one hand or two, but you need to remember isolation needs to be done first before you dip the extension in the glue, because LashGame adhesives are thin and speedy and set up only for 2-3 second! If you dip and then isolate, by the time you have isolated, the glue will be half cured, and won’t bond as strongly to the lash. This is a number one cause of bad retention!
Clean lashes = strong bond
Why is cleaning and preparing natural lashes so important before you start? Because adhesive loves good clean lashes to bond well! Any makeup residues or oil film on the natural lashes will make a weak bond and definitely affect lash extension. You need to start with clean lashes, every time.
We recommend using LashGame Foaming cleanser to clean lashes before you start any application. It’s great for sensitive eyes, so won’t start your client off with a reaction/sensitive eyes before their treatment. We developed it specifically for this reason, as we found that many lash cleansers on the market were quite irritating which caused us problems during the treatment.
You can get the client to do this at the basin before you start (just make sure you supply everything they need, and for hygiene reasons use only disposable cleansing brushes or pads)