I've been getting lash extensions for years now and this is the only lash cleanser I will use to clean my lashes with.
The product is great to clean the lashes in general , remove make up, oil, sweat etc. from the lashes especially because I'm a girl who's always at the gym so I need to keep my lashes clean and free from sweat.
I have sensitive eyes and I also have allergies and this lash foam cleanser is really nice and gentle on the eyes. It doesn't burn or sting the eyes at all but still keep your eyes closed when you're washing your lashes.
The product smells really nice and the price is reasonably priced as well.
I wash my lashes with this every 3 days. I wash them in the shower and use a mirror to see what I'm doing. I pump a few pumps of foam onto my lashes with my eyes closed and I gently run a lash brush through my lashes to get the foam through my lashes and clean them well. I leave the foam on there for a couple of minutes and then I rinse my eye with warm / cool water. Don't use hot water. I then dry my lashes with my lash fan and brush my lashes with my lash brush when they are completely dry. Never dry lashes when wet as that can also cause them to fall out.
This product has never made my lashes fall out at all. With the people who have said that this product has made their lashes fall out , I feel like that it could have been something else that may have caused your lashes to fall out such as poor application by a lash technician or if you use hot water when cleaning your lashes or brush them when wet, that can also cause your lashes to fall out but I don't feel that it's the product as mine have never fallen out with this product at all.
I highly recommend this product and it's the only lash foam that I will ever use. I've tried lots of other different brands in the past but this one is the best !